Senior Desktop Engineer

Black Box Careers • Plano, TX

68d

About The Position

The position involves configuring, testing, and deploying laptop and workstation hardware and software to users both locally and remotely. The role requires overseeing laptop/desktop imaging, diagnosing and resolving problems related to PC operations on the network, and troubleshooting break/fix issues. Additionally, the candidate will configure, troubleshoot, and support video conferencing systems used for corporate broadcasts. The role includes performing data center-related activities and providing solutions to user issues while adhering to corporate policies.

Requirements

• Degree and/or technical education in Information Technology or related field
• 10+ Years of relevant hands-on experience in an end user and customer focused networked PC environment
• Ability to diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally
• Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills
• Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed

Nice To Haves

• Industry-specific certifications such as A+, Microsoft and ITIL
• Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles
• Proficient in time-management and the ability to multitask and prioritize daily support requests and projects

Responsibilities

• Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely
• Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
• Diagnose and resolves problems related to the operation of PCs on the network
• Troubleshoot and repair break/fix issues
• Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
• Perform Data Center related activities e.g. physical connectivity and cabling
• Coordinate with the Infrastructure teams regarding compute, storage, backup and networking activities
• Travel to the data center in Pittsburgh when needed
• Provide solutions to user issues by identifying problems, researching answers, and helping to implement
• Train users in basic problem resolution and understanding of how to make efficient use of their PCs
• Respond to user requests and service issues in a timely and professional manner
• Provide support via phone and using remote support software
• Create, monitor, update, and close tickets using Service Now ticketing system
• Adhere to corporate, technology and security policies at all times while performing daily functions
• Remain current on technical and operational details concerning PC products and support

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees