Senior Desktop Engineer (Executive Support)

Simtra BioPharma Solutions•Parsippany, NJ

22h•$104,000 - $130,000•Onsite

About The Position

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization. Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines – which are all directly injected into patients worldwide. As such, there is a strong emphasis on quality and continuous improvement at Simtra. We hold ourselves to the highest quality and regulatory standards. While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging. Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide. Why join Team Simtra? Because we: Make it HAPPEN – We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers. Make it TOGETHER – We work as one, respecting each voice and tapping into our unique strengths across teams—so we can solve problems in new ways. Make it RIGHT – We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members. Make it COUNT – We take pride in our day-to-day work, knowing the impact we make – taking on challenges big and small to improve patient health. Senior Desktop Engineer and Executive Support Overall: The Senior Desktop Engineer and Executive Support serves as the primary Endpoint Manager, responsible for managing all endpoint devices using Microsoft Intune and SCCM to ensure security, compliance, and optimal performance. This role requires deep expertise in Windows operating systems, including registry management, Autopilot, Active Directory (AD), and group policies. The position emphasizes endpoint security, efficient deployment strategies, and enterprise device reliability. Additionally, the Senior Desktop Engineer acts as the on-site technical expert at our Global Headquarters in Parsippany, NJ, providing white-glove IT support to executive leadership and efficient IT support to corporate employees on-site and remotely.

Requirements

8+ years of experience in IT support roles, with at least 3+ years focused on endpoint management using Intune and SCCM
Extensive expertise in: Microsoft Intune: Enrollment, compliance policies, Autopilot, and Conditional Access.
SCCM: Imaging, application packaging, and software/patch deployment.
Windows OS: Registry, updates, GPOs, Active Directory, and troubleshooting.
Endpoint security tools: Windows Defender, BitLocker, AppLocker.
Strong PowerShell scripting skills for automation and efficiency.
Strong knowledge of networking, including DNS, DHCP, and VPN for endpoint connectivity.
Experience with ServiceNow or similar ITSM tools, and remote support technologies
Exceptional problem-solving skills and ability to handle high-pressure situations.
Excellent communication and interpersonal skills, with experience supporting executives
Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.

Nice To Haves

Bachelor’s degree (Preferred) in information technology, Computer Science, or a related field.
Certifications (Preferred): Microsoft Certified (Endpoint, M365, Azure, and/or Teams), ITIL Foundation; CompTIA A+, Network+, Security+

Responsibilities

Endpoint & Device Management: Serve as the primary Endpoint Engineer, managing endpoints with Intune and SCCM.
Develop, design and support our desktop image, autopilot deployment scripts, and group policies to fully control, secure, and manage our desktop and workstation environments.
Oversee application deployment for Win32, MSI, and line-of-business apps.
Monitor device health, troubleshoot, and resolve issues proactively.
Windows Operating System Expertise: Manage Windows OS, including registry settings, updates, and servicing models.
Create and manage GPOs for user and device configurations.
Administer endpoints in Active Directory and Azure AD.
Troubleshoot advanced OS issues, including performance and compatibility.
Security and Compliance: Manage endpoint security tools (Defender, BitLocker, AppLocker).
Ensure compliance with frameworks like NIST and ISO 27001.
Configure Conditional Access policies integrated with Intune and Azure AD.
Executive & VIP Support: Provide white-glove IT support to executive leadership.
Quickly resolve critical issues and act as a trusted advisor for VIP users.
Corporate IT Support: Resolve technical issues for on-site and remote corporate employees.
Troubleshoot hardware and software problems efficiently.
Automation and Scripting Use PowerShell to automate endpoint tasks, app packaging, and deployments.
Develop scripts to improve efficiency and resolve recurring issues.
Audio/Visual & Collaboration Tools: Manage AV systems, including Teams Rooms, for events and meetings.
Test and monitor AV readiness and support high-profile events.
Ensure seamless integration of M365 tools like Teams and OneDrive.
Incident & Problem Management: Serve as the primary interface to Microsoft for Windows and desktop-related issues.
Provide Level 3/4 support, collaborating with IT teams and vendors.
Identify recurring problems and implement long-term solutions.
Infrastructure & Networking: Maintain local network infrastructure and perform server administration to ensure the reliability, security, and optimal performance of critical IT systems.
Project Management Build and maintain strong relationships with corporate users, including executive leadership Lead endpoint refreshes, rollouts, and migrations.
Work with teams to implement new endpoint policies and technologies.