Senior Desktop Engineer and Executive Support

Simtra BioPharma Solutions-posted 10 months ago
Full-time • Senior
Parsippany-Troy Hills, NJ
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The Senior Desktop Engineer and Executive Support serves as the primary Endpoint Manager, responsible for managing all endpoint devices using Microsoft Intune and SCCM to ensure security, compliance, and optimal performance. This role requires deep expertise in Windows operating systems, including registry management, Autopilot, Active Directory (AD), and group policies. The position emphasizes endpoint security, efficient deployment strategies, and enterprise device reliability. Additionally, the Senior Desktop Engineer acts as the on-site technical expert at our Global Headquarters in Parsippany, NJ, providing white-glove IT support to executive leadership and efficient IT support to corporate employees on-site and remotely.

  • Serve as the primary Endpoint Engineer, managing endpoints with Intune and SCCM.
  • Develop, design and support our desktop image, autopilot deployment scripts, and group policies to fully control, secure, and manage our desktop and workstation environments.
  • Oversee application deployment for Win32, MSI, and line-of-business apps.
  • Monitor device health, troubleshoot, and resolve issues proactively.
  • Manage Windows OS, including registry settings, updates, and servicing models.
  • Create and manage GPOs for user and device configurations.
  • Administer endpoints in Active Directory and Azure AD.
  • Troubleshoot advanced OS issues, including performance and compatibility.
  • Manage endpoint security tools (Defender, BitLocker, AppLocker).
  • Ensure compliance with frameworks like NIST and ISO 27001.
  • Configure Conditional Access policies integrated with Intune and Azure AD.
  • Provide white-glove IT support to executive leadership.
  • Quickly resolve critical issues and act as a trusted advisor for VIP users.
  • Resolve technical issues for on-site and remote corporate employees.
  • Troubleshoot hardware and software problems efficiently.
  • Use PowerShell to automate endpoint tasks, app packaging, and deployments.
  • Develop scripts to improve efficiency and resolve recurring issues.
  • Manage AV systems, including Teams Rooms, for events and meetings.
  • Test and monitor AV readiness and support high-profile events.
  • Ensure seamless integration of M365 tools like Teams and OneDrive.
  • Serve as the primary interface to Microsoft for Windows and desktop-related issues.
  • Provide Level 3/4 support, collaborating with IT teams and vendors.
  • Identify recurring problems and implement long-term solutions.
  • Maintain local network infrastructure and perform server administration to ensure the reliability, security, and optimal performance of critical IT systems.
  • Build and maintain strong relationships with corporate users, including executive leadership.
  • Lead endpoint refreshes, rollouts, and migrations.
  • Work with teams to implement new endpoint policies and technologies.
  • Bachelor’s degree (Preferred) in information technology, Computer Science, or a related field.
  • 8+ years of experience in IT support roles, with at least 3+ years focused on endpoint management using Intune and SCCM.
  • Extensive expertise in Microsoft Intune: Enrollment, compliance policies, Autopilot, and Conditional Access.
  • SCCM: Imaging, application packaging, and software/patch deployment.
  • Windows OS: Registry, updates, GPOs, Active Directory, and troubleshooting.
  • Endpoint security tools: Windows Defender, BitLocker, AppLocker.
  • Strong PowerShell scripting skills for automation and efficiency.
  • Strong knowledge of networking, including DNS, DHCP, and VPN for endpoint connectivity.
  • Experience with ServiceNow or similar ITSM tools, and remote support technologies.
  • Exceptional problem-solving skills and ability to handle high-pressure situations.
  • Excellent communication and interpersonal skills, with experience supporting executives.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
  • Certifications (Preferred): Microsoft Certified (Endpoint, M365, Azure, and/or Teams), ITIL Foundation; CompTIA A+, Network+, Security+
  • Medical & Dental Coverage
  • Flexible Spending Accounts
  • Life and AD&D Insurance
  • Supplemental Life Insurance
  • Spouse Life Insurance
  • Child Life Insurance
  • Short and Long-Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Holidays
  • Paid Time Off
  • Paid Parental Leave
  • Adoption Reimbursement Program
  • Education Assistance Program
  • Employee Assistance Program
  • Community and Volunteer Service Program
  • Voluntary Insurance Benefits
  • Vision Coverage
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Identity Theft Protection
  • Legal Insurance
  • Onsite Campus Amenities including Workout Facility, Cafeteria, and Credit Union
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