Senior Desktop Analyst - Technical Desktop Support Engineer

Capgemini-posted about 2 months ago
Full-time • Senior
NJ
5,001-10,000 employees
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We are looking for a highly skilled and motivated Technical Desktop Support Engineer to provide exceptional on-site IT support at our client’s location in Warren. This role is responsible for ensuring seamless operation of desktop systems, managing a small team, and delivering high-quality technical support services in alignment with SLAs and ITIL practices.

  • Deliver hands-on support for desktop hardware, software, and peripheral devices.
  • Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN clients, DUO, MDM, and network connectivity.
  • Install, configure, and maintain desktop systems, including OS, applications, and security patches.
  • Support and maintain RICOH printers, scanners, and conference room equipment.
  • Coordinate IMAC (Install, Move, Add, Change) activities with field support teams.
  • Maintain accurate documentation including SOPs, KEDBs, operational manuals, and ITIL process documents.
  • Collaborate with the Service Desk for shift-left initiatives and escalation handling.
  • Provide user training and promote IT best practices.
  • Ensure compliance with IT policies, security protocols, and service delivery standards.
  • Generate trend analysis and performance reports for continuous improvement.
  • Proven experience in team management and digital workspace service delivery.
  • Strong understanding of SLA-driven environments and ITIL-based Incident, Problem, Change, and Service Request Management.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting skills for VPN, DUO, MDM, and endpoint devices.
  • Experience with Intune, SCCM, and endpoint management tools.
  • 5+ years of experience in desktop support or a similar technical role.
  • Hands-on experience with Windows OS, Microsoft Office Suite, and common enterprise applications.
  • Familiarity with networking fundamentals and troubleshooting.
  • Experience in hardware diagnostics and component-level repairs.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Support Technician, or equivalent are preferred.
  • Prior experience in a corporate or enterprise IT environment is a plus.
  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief
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