Senior Designer, Product Experience Operations

McGraw Hill LLC.

4h • $55,000 - $83,000 • Remote

About The Position

McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experiences, and to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all.
How can you make an impact?
We are seeking a Senior Designer, Product Experience Operations with expertise in building and scaling design operations that enable consistent, high quality product delivery across complex organizations. This role develops tools, workflows, standards, and documentation, aligns cross functional teams and vendors, improves end to end design and media processes, supports onboarding, identifies operational risks, and champions continuous improvement through strong systems thinking and collaboration.
This is a remote position open to applicants authorized to work for any employer within the United States.

Requirements

• 5+ years of experience in product development, design operations, project or program management, or operational roles supporting creative or cross functional teams.
• Strong cross functional influence skills, with the ability to align diverse teams and stakeholders.
• Proven pattern recognition skills to identify operational risks, inefficiencies, and opportunities for improvement.
• Advanced proficiency with Jira, Smartsheet, and Lucidchart to support scalable workflows and documentation.
• Familiarity with creative or design environments

Nice To Haves

• Adobe Creative Suite knowledge a plus but not required.

Responsibilities

• Develop and maintain tools, workflows, and guidelines supporting the full design and media lifecycle for internal teams and external vendors.
• Establish and evolve standards and best practices that improve efficiency, reduce friction, and ensure consistent delivery across portfolios.
• Create and manage a centralized repository for documentation, templates, and operational resources.
• Partner cross functionally to design, align, and improve workflows across design, content, media, technology, and vendor teams.
• Identify operational risks and inefficiencies, drive systematic improvements, support onboarding, and champion scalable design operations practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed