Senior Delivery Manager (Remote)

Progressive Leasing

23h • Remote

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring an Senior Delivery Manager to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely anywhere in the continental US or in one of our corporate locations in Utah or Arizona. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver. YOU ARE: A consummate team player and effective communicator. You are a highly skilled delivery manager with experience in Agile Scrum development environments. You are a high-functioning Agile Coach or Scrum Master who contributes to and drives teams that deliver high-quality products through efficient software development. You thrive in collaborative environments and masterfully balance pressure from tight timelines with the goal of top-quality products. You are an expert written and verbal communicator who can positively influence peers, software developers, and other stakeholders by applying structure, discipline, and effective facilitation. You understand and have experience teaching others about Agile principles. You demonstrate adaptability in applying Agile principles flexibly (not rigidly) because you recognize that each software development team even within the same organization – has its own ways of working that are specifically tailored to the team’s needs.

Requirements

• 5 to 7 years of combined experience as a Scrum Master, Project Manager, or Agile Coach
• 5 to 7 years working in an Agile environment
• 5 to 7 years working with software engineering, software development, or other similar technology teams
• Solid understanding of the software development lifecycle and typical software release management best-practices
• Advanced knowledge of and proven expertise using work management tools such as Jira or Rally
• Experience using and deriving insights from business analytics software like Tableau or PowerBI
• Ability to balance compressed timeframes while maintaining the highest level of quality
• Strong interpersonal skills with proven ability to interact confidently and professionally across all levels of an organization (including with senior executive leadership)
• Proven ability to influence others in situations where you have no formalized authority to do so
• Exceptional critical thinking and logical structuring skills
• A collaborative, people-first approach with an optimistic outlook
• Demonstrated ability to coach others, manage interpersonal conflicts, and facilitate complex learning sessions and events
• An Agile and/or Scrum certification
• Bachelor’s degree or equivalent experience

Nice To Haves

• Working knowledge of AWS and/or Azure cloud services and building blocks
• Experience with the ServiceNow suite of change request and change management tools
• Experience working in hybrid software development environments where Agile delivery practices at the individual team or product level overlap with and complement broader waterfall efforts at the enterprise level
• Proven experience supporting teams using the Scrum framework
• Proven experience supporting teams using the Kanban framework

Responsibilities

• Provide formal structure throughout the software development lifecycle, including the creation of concrete artifacts for planning, iterative improvement, and outcomes
• Coach team(s) on the software development lifecycle, Agile principles, and general ways-of-working best practices
• Foster a safe team environment that promotes learning, personal growth, and fulfillment for all team members
• Create detailed delivery plans with participation and inputs from Product Manager(s), Software Engineer(s), UX Designer(s), and other relevant stakeholders
• Identify and communicate dependencies and risks to relevant Product Managers, teams, and other relevant stakeholders
• Schedule and facilitate Backlog Refinement sessions regularly to select and prioritize stories for development
• Facilitate periodic sessions with development teams to define (or refine) their definition(s) of ready for epics and user stories, publishing the final definition(s) of ready publicly
• Facilitate periodic sessions with development teams to define (or refine) their definition(s) of done for any/all increments and publish/maintain the definition(s) of done publicly
• Maintain and communicate updates to the delivery plan that result from scope and prioritization changes
• Inform team Software Engineers of any approval demos that are required and schedule demos with approvers as necessary
• Schedule and facilitate a stand-up cadence that works for your team to provide visibility to recently completed, currently in-progress, and soon-to-begin work as well as “blockers” that require removal
• Triage identified “blockers” and take initiative to remove them
• Coach Product Manager(s) to author well-constructed initial epics and user stories that meet a formalized “definition of ready”
• Assist the team to break down larger pieces of work into manageable increments
• Coach Product Manager(s) on good acceptance criteria writing (clear, concise, testable, from a user perspective)
• Educate team members on story pointing methodologies
• Review definitions of key performance indicators that the Product Manager includes in the product scorecard and share with the Product Manager your observations of relatedness (or unrelatedness) of each key performance indicator to Progressive Leasing’s key business priorities
• Schedule and facilitate regular Sprint Planning sessions, including leading the team to craft and document sprint goals that logically further the product goal(s)
• Schedule and facilitate regular Sprint Retrospective sessions (including provision of insightful analysis, interpretation of key metrics and behavior patterns, and a published Sprint Retrospective output document)
• Present to Product Manager(s) and Project/Program Managers analyses related to team velocity, cycle time, and predictability and explain implications on delivery timelines
• With the Product Manager’s permission, schedule and facilitate Sprint Review sessions that emphasize the pursuit of feedback (i.e., not just “show-and-tell” demos)

Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level