Senior Delivery Manager (East Coast, U.S. - Based)

Unisys

About The Position

Job Summary The Senior Delivery Manager provides strategic leadership and operational oversight for the Delivery Management group, ensuring the successful execution of client-facing projects and services. This role is responsible for driving high-quality service delivery, managing complex client relationships, and overseeing project planning, resource allocation, financial performance, and issue resolution. The Senior Delivery Manager will serve as a key escalation point for critical issues, navigate executive-level customer engagements, and operate effectively in a dynamic environment with evolving priorities. This position requires a US-based resource located on the East Coast and includes participation in a 24/7 duty manager rotation for a restricted account.

Requirements

BA/BS degree and 6–8 years of relevant experience, or equivalent combination of education and experience.
5-7 years of leadership experience in delivery management, project management, or related fields.
Senior-level expertise in application delivery lifecycle management.
Demonstrated ability to manage complex service delivery environments and cross-functional teams.
Proven success serving as an escalation point for critical technical or programmatic issues.
Strong executive-level communication and relationship-management skills.
Ability to interface effectively with senior leaders in both Unisys and customer organizations.
Ability to thrive in a dynamic environment with frequently changing priorities.
US-based resource located on US soil; East Coast location required.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Responsibilities

Provide leadership and guidance to subordinate leaders and professional delivery staff, fostering collaboration, accountability, and high performance.
Oversee end-to-end delivery of assigned programs and projects, ensuring execution is on time, within scope, and on budget.
Serve as a 24/7 Duty Manager every five weeks for a restricted account, providing immediate response to infrastructure and application availability issues requiring urgent attention.
Act as an escalation point for critical program and project issues, driving rapid response, coordinated execution, and timely resolution.
Manage executive-level customer relationships, ensuring transparent communication, expectation alignment, and high customer satisfaction.
Collaborate with senior Unisys and client leadership teams to facilitate communication, mitigate risks, and address emerging issues.
Ensure appropriate resource allocation, capacity planning, and workload balance across delivery teams.
Monitor project and service delivery financials, including cost control, budget variance analysis, and optimization of profitability.
Drive continuous improvement across delivery processes, issue management, and team operations.
Oversee performance and deliverables of third-party providers and subcontractors to ensure alignment with contractual and project requirements.
Operate effectively in a fast-paced environment with shifting priorities while maintaining high standards of execution.