Senior Delivery Manager

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking a Senior Delivery Manager. The Senior Delivery Manager oversees multiple program managers across a portfolio of complex software programs, ensuring consistent delivery discipline, strong leadership, and predictable outcomes. This role enforces the delivery operating model, drives alignment across Engineering, QA, Product, and Client Delivery, and ensures each program executes with clarity, urgency, and accountability. The Sr. Delivery Manager leads leaders, developing program and project leaders, strengthening program execution, and representing Delivery with maturity, judgment, and executive presence.

Requirements

Bachelor’s degree or equivalent work experience required, Computer Science, Engineering, or related technical fields preferred.
10–12+ years in software delivery, program management, or engineering, with hands-on experience in development, testing, or production support.
Experience managing program managers and leading multiple complex software programs simultaneously.
Proven background in retail tech, POS, SaaS, or enterprise systems requiring high uptime and operational resilience.
Strong grounding in SDLC, Agile delivery, CI/CD, DORA metrics, DevOps, and release planning.
Skilled in risk management, escalation leadership, RCA, and stabilizing at-risk programs.
Proficient in delivery tooling (Jira, Confluence, Smartsheet, MS Project) and data-driven reporting.
Executive presence: crisp communicator, calm under pressure, strong judgment and decision-making.