Senior Delivery Lead - Technology

Bank of America • Charlotte, NC

118d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This role is responsible for the planning, coordinating, delivery, and executive engagement for the Legal initiatives portfolio. The Sr. Delivery Lead in this position will drive establishing the end-to-end, full year plans for the projects within the portfolio, the risk review routines, and the executive/business report-out routines. Within the CAL Technology team, leaders in this type of delivery position will require a high-level technical acumen in order to help identify and track key deliverables and milestones, early risk indicators, and understand the direct connection into the business objectives we are committed to drive.

Requirements

• Experience facilitating executive-facing routines.
• 3-5 years in a Sr. enablement role.
• Superior communication skills, ability to navigate the matrix and ability to influence across all levels of the organization.
• Ability to apply technical capabilities/advances to improve processes and ensure excellent client experience.
• Ability to analyze data, identify issues, and effectively escalate to reach acceptable resolution.
• Experience with metrics and real-time reporting via Jira dashboards.
• Ability to align and manage resources to deliver business results.
• Establish expectations through effective communication, delegation, and follow up.
• Experience with complex problem solving and strong critical thinking skills.
• Highly organized, purposeful, and diligent with the ability to work in both a structured environment and handle ambiguity.
• High level of competency and experience managing large production platforms and processes.
• Ability to manage cross-functional initiatives.
• Strong understanding of complex processes required to drive change (e.g., CGA, 3rd party management, etc.).

Nice To Haves

• Process centric change management methodologies (i.e., Lean Six Sigma, Process Design/Architecture, Operational Excellence).
• Project/Program Management.
• Advanced Service Delivery execution.
• Proficiency in Microsoft Office Products to analyze and articulate progress and business outcomes, particularly PowerPoint and Excel.
• Ability to examine data from multiple sources and ensure that a concise accurate result is produced.
• Proficiency leveraging Jira and Jira dashboards.

Responsibilities

• Communicating the target outcomes and data-driven progress towards those outcomes.
• Coordinating delivery across multiple teams within GT and the Legal division.
• Helping teams identify, understand, and prescriptively manage risks.
• Creating visibility and transparency into key aspects driving the health of the programs.

What This Job Offers

• Job Type: Full-time