Senior Delivery Lead- Technology Change Governance

Bank of America•Plano, TX

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners. Responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Communicates the work objectives, coordinates delivery, manages risks, ensures compliance with standards, and provides end-to-end visibility into the health of the deliverables. Ensures execution and delivery meet the client’s expectations in terms of functionality, quality, timeline, and cost. Coordinates and facilitates routines to support delivery – e.g. kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc. Plans and coordinates delivery and dependencies across multiple teams. Facilitates dependency management/risk management/impediment removal for the defined deliverables. Promotes/facilitates communication and collaboration across organizations to support the deliverable completion and timeline. Gathers/facilitates status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule. Ensures that execution is aligned with deliverable requirements by working with the sponsor/stakeholders. Ensures deliverables comply with Enterprise Change Management standards. Supports resource planning for delivery/execution. Individual Contributor. Senior Delivery Lead responsible for end to end delivery of complex, cross functional technology programs with significant business, client, and employee experience impact. This role goes beyond traditional project management to provide strategic delivery leadership, strong technical fluency, and the ability to translate between business outcomes and technical execution. The Delivery Lead partners closely with engineering, architecture, infrastructure, security, risk, and business stakeholders to plan, execute, and govern technical initiatives from concept through production stabilization. The role requires deep understanding of software delivery lifecycles, enterprise platforms, dependencies, and risk, combined with the ability to lead through influence across multiple organizations. You will own delivery outcomes, proactively identify and resolve risks, guide teams through ambiguity, and ensure solutions are technically sound, compliant, scalable, and aligned to strategic objectives. This role operates as both a hands on delivery leader and a trusted advisor to senior leadership.

Requirements

7+ years of experience delivering technology initiatives within complex, enterprise scale environments, with demonstrated progression into senior delivery or program leadership roles
Proven track record leading large, cross functional technology programs with multiple dependencies and stakeholders
Strong understanding of software development lifecycles, infrastructure and platform delivery, and production release management
Demonstrated expertise navigating governance, risk, regulatory, and compliance requirements in a technology delivery context
Broad technical knowledge spanning legacy systems, modern platforms, cloud technologies, automation, AI enabled capabilities, and enterprise tooling, with the ability to assess delivery impact and risk
Hands on experience with delivery and infrastructure tools such as JIRA, Horizon, Remedy, or similar platforms
Ability to rapidly learn complex systems, ask the right technical questions, and independently build domain expertise
Strong analytical and problem solving skills with the ability to make sound delivery decisions under ambiguity
Collaboration
Project Management
Result Orientation
Solution Delivery Process
Stakeholder Management
Analytical Thinking
Business Acumen
Financial Management
Influence
Risk Management
Agile Practices
Architecture
Data Management
Solution Design
Technical Strategy Development

Nice To Haves

Experience operating as a Delivery Lead, Technical Program Manager, or Senior Program Manager in regulated or highly governed environments
Working knowledge of Agile, hybrid, and waterfall delivery frameworks, and ability to tailor approaches based on initiative needs
Strong proficiency with MS Office, including executive level presentations and delivery dashboards
Exceptional written and verbal communication skills across technical and non technical audiences
High degree of professionalism, service orientation, and commitment to quality
Proven ability to work under pressure, manage competing priorities, and lead through change

Responsibilities

Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
Establishes target outcomes in partnership with stakeholders and leaders
Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Manages program financials and supports resource planning
Ensures adherence with Enterprise Change Management standards
Communicating and interacting with stakeholders both vertically and horizontally to drive initiatives to conclusion
Works well independently with strong time management, prioritization, and organizational skills
Accountability for developing plans to deliver future-state approaches and facilitating the implementation
Ability to utilize sound business judgment and tailor solutions to ensure deadlines are met and risks are addressed
Oversees and assesses existing processes and workflows
Proficient in problem analysis and solution design
Strong Presentation skills, including preparing compelling presentations to senior-level executives
Ability to be flexible, adaptable, and proactively take initiative
Executive presence and ability to lead meetings
Ability to influence senior leadership
Lead end to end delivery of large, complex, and high visibility technology programs, ensuring alignment across business, engineering, architecture, infrastructure, security, and operations
Own delivery strategy, roadmap, milestones, dependencies, and critical path across multiple workstreams and teams
Drive delivery rigor through kick offs, status reviews, risk and issue management, change controls, tollgates, and executive readouts
Anticipate delivery risks early (technical, operational, regulatory, or organizational) and proactively develop mitigation strategies
Demonstrate strong technical fluency to understand system architectures, integration patterns, data flows, infrastructure dependencies, and non functional requirements (performance, resiliency, security)
Partner with architects and engineers to validate solution approaches, sequencing, and delivery feasibility
Translate technical concepts and trade offs into clear, actionable insights for non technical stakeholders
Maintain a broad understanding of legacy platforms, modern cloud based ecosystems, automation, AI enabled capabilities, and emerging technologies, and assess their delivery implications
Ensure delivery aligns with enterprise governance, risk, regulatory, and change management standards
Partner with Compliance, Risk, and Audit teams to ensure appropriate controls, documentation, and testing evidence are in place
Manage delivery artifacts and documentation required for internal and external audits
Provide oversight and active participation in software testing cycles, including system, integration, and user acceptance testing
Support business users during testing and coordinate defect triage and resolution with technology teams
Ensure production readiness, including deployment planning, operational handoffs, and post implementation stabilization
Ensure testing evidence and delivery documentation are produced at a level suitable for project teams, vendors, regulators, and auditors
Build and maintain strong partnerships with senior business and technology leaders across multiple organizations
Establish target outcomes and success metrics in partnership with sponsors and stakeholders
Deliver clear, concise, and credible executive level communications, including status, risks, decisions, and recommendations
Demonstrate executive presence, lead complex discussions, and influence decision making at senior levels
Manage program financials, forecasts, and delivery budgets
Support resource planning across internal teams and external partners
Balance scope, cost, timeline, and quality while maintaining delivery commitments