Senior Delegate Manager

Brand Brewery•London, CA

10d•$45,000 - $52,000•Hybrid

About The Position

The Senior Guest Experience Manager role will require leadership, forward-thinking, and meticulous attention to detail. We are looking for someone who is excited to expand their already solid career in the ‘people’ side of event management. Armed with a strong knowledge of delegate management, analytical mindset and excellent interpersonal/client service skills, they will go above and beyond to ensure the Guest Experience Team continually deliver successful projects of the highest standard. The Guest Experience Department at bb exists to co-ordinate and lead event delegate management - registration, communication and logistics - from conception through to delivery. The purpose of this role is to provide essential delegate management across the end-to-end delivery of events and the continuous development of the Guest Experience Team along a trajectory of people, project, and business growth.

Requirements

Detailed-oriented and analytical, always seeking to maintain the highest quality standards of all work undertaken
At ease with customer/client relationship management; the ability to communicate confidently and effectively with both internal and external stakeholders via a range of mediums
Solution-minded, with a strong ability to keep level-headed and agile under pressure
Possess a flexible approach both to the type of work undertaken and working hours as required to meet to objectives and client needs (with some contact needed out of office hours)
C Event experience, preferable
Advanced knowledge of MS Office, particularly Excel and PowerPoint, essential
Knowledge of GDPR and data protection, essential
Knowledge of operating Event Registration Management Platforms, CMS/CRM systems and databases, essential
Minimum four years’ experience in delegate management and/or a strong customer service background
Working CMS Knowledge
Experience of working within a fast-paced creative agency, esstential
Aptitude to handle ‘big’ data and complex analytics/reporting
Strong client-facing background

Responsibilities

Successfully execute projects; lead the ongoing management of the delegate experience and registration process for events, both live and virtual, retaining overall accountability for their delivery
Create and implement delegate management strategy for projects by successfully interpreting their scope, and set the parameters of project timelines and deadlines accordingly
Act as first point of contact and hub of delegate management knowledge for the full bb Guest Experience client base, actively fostering positive client relationships and providing solutions where needed
Build and implement registration websites and forms on the bb Registration Management CMS Platform in-line with project requirements
Regularly manage complex ‘big’ data using MS Excel, in the form of client-facing registration status reports, rooming lists, transfer manifests
Attend and actively lead delegate management elements of internal project team meetings and external client calls/meetings, ensuring important information is disseminated and supplied to the right people
Create and present delegate management PowerPoint presentations and proposals to clients; consistently strive to generate solutions and fresh ideas to drive projects forward
Travel on-site to deliver live events; manage the registration desk, liaise with hotel and transfer contacts, troubleshoot delegate management related items, and actively support the overall project team to ensure the event runs smoothly

Benefits

Holiday starting at 22 days (plus Bank Holidays) increasing each year
A day off for your birthday
Access to Health Assured EAP
Employer pension contribution, 5% based on you making a personal contribution of 5%
4 week sabbatical after 5 years’ service
Private Medical Insurance after 2 years’ service
Core hours
Hybrid working
Enhanced pay for emergency dependency leave and Maternity
A Training & Development Fund
Cycle to Work Scheme
Subsidised eye tests
Season Ticket Loan
Dog Friendly office