Senior Deduction Analyst

Ccp Industries • Cleveland, OH

301d

About The Position

The Senior Deduction Analyst is responsible for managing and resolving customer deductions, chargebacks, and disputes in a timely and accurate manner. This role will analyze trends, collaborate with internal teams to reduce future deductions, and ensure proper financial controls and reporting. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work cross-functionally with Sales, Finance, and Customer Service teams.

Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred.
• 3-5 years of experience in accounts receivable, deductions management, or financial analysis.
• Strong analytical and problem-solving skills with the ability to identify trends and root causes.
• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and data analysis functions).
• Experience working with ERP systems.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively with cross-functional teams.

Nice To Haves

• Knowledge of trade promotions, customer agreements, and chargeback processes preferred.
• Experience with customer portals for deduction dispute resolution preferred.

Responsibilities

• Investigate, validate, and resolve customer deductions, chargebacks, and disputes in accordance with company policies.
• Collaborate with internal teams (Sales, Finance, Customer Service, and Operations) to gather necessary documentation and address deduction issues.
• Analyze deduction trends and root causes to develop recommendations for process improvements and deduction prevention strategies.
• Maintain accurate records of deduction claims, resolutions, and adjustments within the accounting and ERP systems.
• Ensure all deduction-related activities comply with company policies and accounting standards.
• Communicate with customers to dispute invalid deductions and negotiate recovery of funds.
• Assist in month-end closing activities by reconciling deduction accounts and preparing reports.
• Support audits by providing necessary documentation and analysis related to deductions.
• Train and mentor junior team members on deduction management best practices.
• Participate in cross-functional projects to improve deduction resolution efficiency.

What This Job Offers

• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree