Senior Debt Collector

Zwicker & Associates, P.C. • Tempe, AZ

115d • $19 - $20

About The Position

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees. Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States. Zwicker is presently seeking a Senior Collector to join our team in Tempe, AZ. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers. The base hourly rate for this position is $19.00-$20.00, with uncapped bonus potential.

Requirements

• 5+ years of debt collection’s experience, preferably 3rd party collections
• Knowledge of the FDCPA and state consumer protection laws
• Above average administrative and phone skills
• Strong negotiation skills
• Excellent communication skills
• Well organized, results driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Basic computer skills

Responsibilities

• Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them
• Record accurate and detailed notes; update account status and card member’s information into computer system
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Long term disability insurance
• Life insurance
• Compensated time off
• Paid holidays
• 401K with match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees