Senior Deal Desk Operations Manager

Pindrop

107d • $115,000 - $150,000

About The Position

At Pindrop, we are passionate about innovating at the intersection of technology and personal security. We recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. As a Senior Deal Desk Operations Manager, you will be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. You will play a crucial role in developing cutting-edge authentication, fraud prevention, and deepfake detection solutions. This position is based in Atlanta, GA, and is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Requirements

• 5-8 years of deal desk, pricing operations, or revenue operations experience in a SaaS company.
• Familiarity with SaaS pricing models, discounting practices, and contract structures.
• Experience collaborating with Sales, Finance, and Legal on deal approvals.
• Salesforce and Revenue Cloud (CPQ) proficiency; strong Excel/spreadsheet skills.
• Experience building reporting dashboards and pricing analysis for leadership.
• Experience with SaaS booking metrics and subscription business models (ARR, MRR, churn, expansion, and renewals) strongly preferred.

Responsibilities

• Serve as the primary point of contact for Sales on deal structuring and pricing approvals.
• Review and approve deals in line with pricing policies, discount guidelines, and approval workflows.
• Provide hands-on support to Sales reps to navigate pricing rules and exceptions quickly.
• Maintain day-to-day ownership of pricing frameworks and approval processes.
• Ensure pricing data is accurate, consistently applied, and updated across systems.
• Identify recurring pricing or approval bottlenecks and recommend process improvements.
• Implement best practices around pricing approvals, discounts, and workflows within Salesforce Revenue Cloud.
• Manage pricing approvals and deal workflows directly in Salesforce Revenue Cloud.
• Own and optimize deal desk workflows in Salesforce Revenue Cloud, ensuring scalability and compliance.
• Partner with Legal to confirm contract language tied to pricing and discounting.
• Partner with Finance to ensure compliance with revenue recognition guidelines and deal approval thresholds.
• Act as the connector between Sales, Finance, and Legal to streamline deal closure.
• Track and report on deal desk KPIs, including approval turnaround time, discount levels, and exception volumes.
• Provide visibility to Sales and Finance leadership on pricing trends and risks.
• Help build management reporting for QBRs and executive meetings as it relates to deal activity.
• Proactively surface insights that influence go to market strategy, margin health, and product packaging decisions.

Benefits

• Competitive compensation, including equity for all employees.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans to choose from - including one employer-paid 'employee-only' plan!
• Best-in-class Health Savings Account (HSA) employer contribution.
• Affordable vision and dental plans for you and your family.
• Employer-provided life and disability coverage with additional supplemental options.
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents.
• One year of diaper delivery for your newest addition to the family.
• Identity protection through Norton LifeLock.
• Recurring monthly Phone and Internet allowance.
• One Time home office allowance.
• Remote first environment – meaning you have flexibility in your day!
• Company holidays.
• Annual professional development and learning benefit.
• Pick your own Apple MacBook Pro.
• Retirement plan with competitive 401(k) match.
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees