Senior Data Support Analyst

ECS Tech Inc

3d • $80,000 - $90,000 • Remote

About The Position

ECS is seeking a Senior Data Support Analyst to work remotely. ECS is seeking a Senior Data Support Analyst to support a growing business intelligence and data analytics team supporting DHS HQ. The Senior Data Support Analyst plays a lead role in enabling and optimizing the use of a data analytics platform. This position is responsible for independently analyzing complex platform inquiries, improving intake/triage workflows, coordinating cross-functional resolution efforts, and identifying systemic issues that impact user experience. This role requires strong analytical judgement, strong communication skills, and the ability to lead operational improvements.

Requirements

• Must be a US Citizen
• Ability to successfully maintain a DHS Entry on Duty (EOD)/Public Trust
• 5+ years of experience working in IT.
• Familiarity with data analytics platforms, reporting tools, or data systems.
• Experience documenting requirements and requests clearly and accurately.
• Strong troubleshooting approach and problem-solving skills.
• Strong written and verbal communication skills, especially in conveying technical information to non-technical users.
• Experience working with service management or intake systems (e.g., ServiceNow).
• Demonstrated ability to prioritize tasks and manage multiple requests simultaneously.
• Experience with relational databases such as PostgreSQL and data querying concepts.
• Knowledge of SQL.
• Experience in Agile environments.

Responsibilities

• Lead the intake and triage of complex analytics platform requests, exercising independent judgement to determine resolution strategies.
• Design and refine request intake workflows and operational processes within ServiceNow.
• Perform analysis of data, platform behavior, and system interactions to diagnose and resolve advanced issues.
• Coordinate cross-functional resolution efforts across data engineering, platform, and infrastructure teams.
• Develop standards, playbooks, and operational guidance for analytics platform support and enablement.
• Mentor junior analysts and provide quality oversight of request analysis and documentation.
• Identify systemic issues impacting user experience and recommend enhancements to platform features, documentation, or governance processes.
• Ability to resolve database-related issues using SQL.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed