As the VOC (Voice of Customer) Data Scientist, you will be instrumental in helping design divisions deeply understand and interpret the customer experience, driving stronger alignment between design concepts and customer expectations. This role demands expertise in analytic tool creation, data mining, ensuring data integrity, conducting advanced analytics, and generating actionable insights. You will also lead the development of innovative tools and solutions—including automation, AI integration, Python scripting, predictive algorithms, forecasting, and Power BI dashboards—to enhance decision-making and operational efficiency. A key aspect of the role is the ability to communicate complex findings clearly and effectively to both technical teams and senior leadership, enabling data-driven strategies across the organization.