Plum Inc-posted 3 months ago
Full-time • Senior
251-500 employees

PLUM is a fintech company empowering financial institutions to grow their business through a cutting-edge suite of AI-driven software, purpose-built for lenders and their partners across the financial ecosystem. We are a boutique firm, where each person’s contributions and ideas are critical to the growth of the company. This is a fully remote position, open to candidates anywhere in the U.S. with a reliable internet connection. While we gather in person a few times a year, this role is designed to remain remote long-term. You will have autonomy and flexibility in a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action. You'll collaborate with a high-performing team — including sales, marketers, and financial services experts — who stay connected through Slack, video calls, and regular team and company-wide meetings. We’re a team that knows how to work hard, have fun, and make a meaningful impact—both together and individually.

  • Design and architect end-to-end Generative AI pipelines using LLMs to process and generate context-aware results.
  • Integrate open-source and proprietary LLMs (e.g., GPT, LLaMA) via APIs and custom orchestration.
  • Build and optimize workflows using frameworks such as LangChain.
  • Design and implement RAG (Retrieval-Augmented Generation) architecture to inject relevant, contextual data into generation prompts.
  • Develop robust methods to evaluate and compare LLM outputs based on relevance, personalization, and factual accuracy.
  • Build automated and scalable LLM evaluation pipelines using embedding-based similarity, scoring metrics, and human-in-the-loop feedback.
  • Implement monitoring, observability, and logging for GenAI workflows to ensure reliability in production.
  • Collaborate with cross-functional teams to integrate generative outputs into client-facing applications.
  • Master’s degree in Computer Science, Engineering, Physics, or a related technical field or equivalent work experience.
  • 3+ years of experience developing and deploying machine learning pipelines in production.
  • 1+ years of experience building Generative AI or LLM-based applications.
  • Strong programming skills in Python, with hands-on experience in ML/AI frameworks (e.g., LangChain, Transformers, LLM APIs).
  • Deep understanding of LLM evaluation, prompt engineering, and text generation quality metrics.
  • Experience designing and implementing RAG architectures.
  • Hands-on experience with Databricks, MLflow, or similar platforms.
  • Experience with cloud infrastructure (AWS preferred) and MLOps practices for deploying and maintaining models in production.
  • Strong problem-solving skills and ability to lead through ambiguity.
  • Excellent communication and documentation habits.
  • Prior experience using Generative AI in Fintech, Sales Tech, or Marketing Tech domains.
  • Experience with agentic frameworks such as LangGraph, AutoGPT, or CrewAI.
  • Familiarity with fine-tuning or custom instruction tuning of LLMs.
  • Understanding of data privacy and compliance implications when working with client data and GenAI systems.
  • A fast-paced, collaborative startup culture with high visibility.
  • Autonomy, flexibility, and a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action.
  • Opportunity to make a meaningful impact in building a company and culture.
  • Equity in a financial technology startup.
  • Generous health, dental, and vision coverage for employees and family members + 401K.
  • Eleven paid holidays and unlimited discretionary vacation days.
  • Competitive compensation and bonus potential.
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