Senior Data Center Technician

Oracle-posted 3 months ago
Full-time • Mid Level
Ashburn, VA
5,001-10,000 employees
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At Oracle, we have a dedicated group of technicians that are critical to delivering core infrastructure & foundational technologies within a fast-paced, global, 24/7/365 environment. As a skilled technician working on a wide range of data center systems, you will make things happen in delivering solutions to some of Oracle’s most important and valued customers. You understand all aspects of the equipment you support, and you keep learning to drive performance improvement of the hardware. You know how to act when appropriate and advance when required. You can take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.

  • Oversight of critical spaces – capacity management, monitoring power and cooling requirements, and response to critical events and/or incidents.
  • Work with external groups as needed to support and resolve issues impacting DC operations.
  • Partnering with colocation suppliers and vendors to deliver 100% uptime and availability.
  • Complete small projects independently and work with your manager on planning and completing larger local projects.
  • Manage security and access controls for your site.
  • Procurement and Inventory: Receive, track, and ship data center equipment as needed.
  • Work collaboratively with partner and cross-functional teams within your data center.
  • Provide technical guidance to vendors and foster vendor relationships.
  • Oversight of hardware installation (provisioning) and decommission of workflows.
  • Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
  • Handle daily work through internal tooling systems such as JIRA ticketing and Confluence.
  • Documentation of activities and strict alignment to SOPs regarding compliance and standardization.
  • Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
  • Works independently, evaluating incoming work and taking appropriate actions to resolve any open issues while understanding when to advance appropriately.
  • 3-5 years working in an IT environment.
  • Knowledge of server/storage/network hardware systems and components.
  • Knowledge of critical data center infrastructure power and cooling.
  • Excellent time management skills.
  • Detail-oriented with excellent organizational skills.
  • Be a good team player.
  • Strong interest in learning new DC concepts and technology.
  • Dependable and trustworthy.
  • Strong verbal and written communication skills.
  • Experience assisting on-call technicians and ability to respond to critical events as needed.
  • IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
  • Network connectivity concept knowledge (Layer1 connectivity within the DC)
  • 2-year or 4-year degree or relevant work experience.
  • 4+ years of enterprise data center experience.
  • Linux administration knowledge or other command line interface knowledge/experience.
  • 2 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
  • 2 year+ experience in Cooling and Electrical systems concepts inside the data center.
  • Experience in repairing and working on enterprise server hardware.
  • Medical
  • Life Insurance
  • Access to Retirement Planning
  • Flexible medical, life insurance, and retirement options
  • Volunteer programs
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