Senior Data Center Technician - ORD

Voltage Park•Lisle, IL

7h•Onsite

About The Position

Voltage Park is your enterprise AI factory. We offer scalable compute power, on-demand and reserved bare metal AI infrastructure using NVIDIA GPUs, with world-class service, performance, and value. Founded with the mission of making accessible AI computing for all, our flexible, affordable GPU solutions power everyone from builders to enterprises. As part of this effort, we’re hiring a Senior Data Center Technician at our new Chicago facility. You’ll assist in the tenant fit-out of our space, help stand up our operational environment, and be on a high-performance team responsible for day-to-day data center operations. This is a hands-on leadership role, where you’ll both guide a team and roll up your sleeves to ensure a smooth deployment and sustained operational excellence. This is a full-time role, on-site at our data center in Lisle, Illinois. We are not able to provide sponsorship for this position.

Requirements

5+ years of experience working in data centers in a technician, engineering, lead role
Technically proficient about critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management
Strong Linux administration experience
Experience as the first point of contact/escalation for direct line management, customers, and less experienced technicians
Experience setting up networking appliances (Ethernet and InfiniBand)
Attention to detail: precision in debugging work (such as cabling, patching, or configuring equipment), documenting fixes and changes
Resourceful problem-solver: takes the initiative in troubleshooting issues and finds solutions under constraints
Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
Must be able to prioritize tasks and react quickly to issues
Strong analytical and communication skills: collaborate closely with our network engineers, SREs, on-site remote hands, and operations team to resolve issues and ensure smooth deployments
Ability to Frequently climb ladders or stairs.
Prolonged standing
Occasionally lifting 50lbs
You will be working at your home base data center, but may be asked to travel for projects, support, or training. This role has a travel requirement of up to 25%.

Nice To Haves

Experience in HPC environments
Experience working with Dell or Nvidia equipment
CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Server+ (Or equivalent certifications)

Responsibilities

Help maintain hardware in the data center, including tasks such as configuration, maintenance, monitoring, and troubleshooting assistance
Comply with data center policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management
Provide guidance to other technicians on changes to processes and procedures
Proactively share relevant information to enable efficient workflow and evaluate impact on work execution
Demonstrate expertise in and participate in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning data center hardware
Lead projects and team initiatives from start to finish
Help diagnose and resolve system/compute/network issues to restore functionality
Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured
Troubleshoot server hardware and software issues
Become a subject matter expert on all the physical technical aspects of the data center build, from power deployment to containment solution to cabling infrastructure
Proactively monitor onsite hardware to get ahead of any failures
Work closely with HW Support team to ensure data center infrastructure-related support tickets are resolved
Work with RMA team to ensure faulty parts are returned and replacements are ordered
Create installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers