Senior Data Center Technician

Netrality Data Centers•Shawnee, KS

About The Position

Netrality has an exciting opportunity to join our Data Center team. The successful candidate maintains and monitors the building’s critical infrastructure systems, which supports both Netrality colocation customers and building tenants. In this role, the Lead Technician investigates internal alerts and follows established escalation procedures to maintain compliance with high level service and security requirements. This key member of the team will also assist with identifying and delegating tasks as needed with the rest of the team to further maintain our world-class data center facilities to the highest standards. Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.

Requirements

High School Diploma required
3-5 years of previous Data Center experience or other related technical fields required
Fundamental knowledge of Data Center cooling and power infrastructure required
3-5 years of customer service experience preferred
Strong troubleshooting, problem solving, multitasking and organization skills
Operate with a ‘safety first’ mindset at all times
Follow all current emergency procedures set forth by Netrality and the assigned property
Excellent communicator and team player
Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
Ability to work cross-functionally with ease
Proficient with computers, commonly using email and Microsoft Office Suite
Excellent communication and interpersonal skills, especially with supervisor and local site team
Self-motivated, initiative taker
Highest ethical and professional conduct and integrity
Adhere to all guidelines and expectations set forth in company’s corporate handbook

Nice To Haves

Industry related certifications, or associate degree+ in a technical area of study strongly preferred.

Responsibilities

Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events
Provide top-tier physical and remote customer service support for local and international Colocation Customers in a 24/7/365 facility
Perform walkthroughs of the facility to visually check and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions
Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications
Perform “rack & stack” tasks for customer IT equipment as required
Perform routine network operation tasks including IT equipment handling and troubleshooting, processing interconnection circuit orders, and general site support
Manage customer package deliveries through receiving, handling, storing, and shipping
Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues
Assist in client deployment strategies and facility expansion planning
Open Crisis Bridge and participate as necessary in response to critical events
Monitor and assist Customer Support requests through use of a Web-based ticketing system including access requests, Remote Hand troubleshooting, and processing orders
Sign visitors in and out of the facility and escort authorized personnel as required
Monitor and assist during planned outages or maintenance windows
Maintain detailed logs of all events, anomalies, inventory, and work tickets
Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues
All other duties as assigned by supervisor(s)