Senior Data Center Technical Support Analyst

About the position

We are currently seeking a Senior Data Center Technical Support Analyst to join our team in Baton Rouge, Louisiana (US-LA), United States (US). This role provides ongoing systems administration support including installation, customization, maintenance and troubleshooting of hardware/software systems. The analyst will provide technical support and advise on the use of programming tools, database systems, and networks, addressing availability and reliability issues on systems (Windows/Unix/Mainframe) across multiple locations. Responsibilities include evaluating and integrating new operating system versions, drivers, and hardware, as well as monitoring and tuning the system to achieve optimum performance levels. The position ensures 24x7 after-hour support and prescribes system backup/disaster recovery procedures.

Responsibilities

• Researches, evaluates, and recommends software packages in support of system architecture needs.
• Defines specifications and requirements for software package modification and customizations.
• Plans, coordinates, and manages installation, maintenance, and modification of software packages.
• Participates in software package performance, troubleshooting, and problem resolution.
• Provides coordination with software vendors.
• Provides requirements and advises for software packages to end users, administrators and technical support personnel for hardware and network design, documentation, troubleshooting, and technical training.
• Participates in establishing departmental policy with regard to data definition, data relationships, database design, database implementation, database operation, database security, and data accessibility.
• Performs database planning, administration, data standards, database security, and database documentation for software packages.
• Reviews the feasibility and advisability of proposed additions and modifications to the database.
• Installs and customizes software and hardware in order to manage, monitor, and otherwise support an enterprise system.
• Performs monitoring of network, hardware, and storage capacity, through the implementation of an inventory management system.
• Designs and implements integrations of software packages.
• Consults with software vendors to evaluate software and hardware for enterprise network management.
• Defines and manages the configuration of data on network software and hardware components.
• Monitors all attached devices in a complex LAN environment, such as workstations, servers, bridges, and multi-station access units, including analyzing performance, diagnosing performance problems, and performing load balancing.
• Understands large scale multi-tenant software products supporting multiple government agencies.
• Understands large scale software integrations of multiple software products.

Requirements

• > 6 years of designing application architectures for state and/or federal agencies required.
• > 6 years of designing application architectures that include incorporating industry standards such as MITA 3.5, HIPAA, NIST, and other applicable standards required.
• Excellent knowledge of systems software/hardware, networks and operating systems.
• Exceptional knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
• Must have knowledge of one or more of the following products: IBM Decision Center, IBM Decision Server, Software AG webMethods, Broadcom/Software AG API Gateway.

Nice-to-haves

• Undergraduate degree.
• Experience supporting on-prem data center and cloud for State and/or Federal agencies.
• Preferred knowledge of one or more of the following products: Dell Nutanix, Dell VxRail, VMware ESXi/vCenter/NSX/SRM, Microsoft Windows Server, RedHat Enterprise Linux, MS SQL Server, Nagios, NewRelic APM/Infrastructure/Browser, Octopus Deploy, Puppet, Splunk, Veracode.