Senior Data Center Technical Support Analyst 24+ months Contract 100% Remote The scope of the proposed services will include the following: Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software; Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions; Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance; Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance; Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility; Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support; Review and determine the feasibility and advisability of proposed additions and modifications to the database; Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.); Monitor network hardware resources through the implementation of a network inventory system. Design and implement a communications system connecting the various components of an enterprise network; Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network; Consult with users on various requirements and participation in the enterprise network; Monitor and evaluate performance and efficiency of an enterprise network; Establish and manage configuration data on network software and hardware components; Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.