Senior Data Center Operations Analyst - Mainframe

Ensono-posted 3 months ago
$70,000 - $123,000/Yr
Full-time • Manager
Weehawken, NJ
1,001-5,000 employees
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At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION.

  • Manage Mainframe and Distributed Data Center Operations shared/dedicated teams across various technologies.
  • Ensure sustainable Mainframe and Distributed Data Center Operations practice including automation, process documentation, production support, optimization & monitoring.
  • Ensure that the client’s infrastructure and its services are up and running meeting predefined SLA.
  • Provide technical input & guidance for significant projects.
  • Assess risks of delivery and plan to mitigate these risks.
  • Take feedback and build and implement action plans to ensure high levels of client satisfaction.
  • Lead, mentor, and manage a team of data center operations staff.
  • Manage and provide governance for the day-to-day delivery operations.
  • Regularly review the attainment of service levels (SLAs) and drive service owners/Managers to deliver at the committed quality.
  • Monitor and manage daily operations to ensure smooth, secure, and efficient service delivery.
  • 10+ years of experience in mainframe operations, with at least 5 years in a leadership or management role.
  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Proven ability to lead teams in a 24/7, mission-critical environment.
  • Ability to work overnight/3rd shift as required.
  • Strong leadership qualities coupled with a strong technical background in managing various Mainframe Operations technologies.
  • Demonstrated success leading Mainframe Data Center Operations support teams in a 24/7 mission critical environment.
  • Excellent communication, stakeholder management, and mentoring skills.
  • Strong understanding of IT security, compliance, and audit requirements.
  • Experience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s).
  • Unlimited Paid Days Off
  • Three health plan options through Blue Cross Blue Shield
  • 401k with company match
  • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
  • Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
  • Education Reimbursement, Student Loan Assistance or 529 College Funding
  • Enhanced fertility coverage
  • Wellness program
  • Flexible work schedule
  • Depending on location, ability to take advantage of fitness centers
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