About the position
As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Runs daily safety topic huddles and manages escalated task risks and reported issues.
- Trains employees on safe and effective rack moving and ensures compliance with heavy-lifting equipment requirements.
- Prioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians.
- Provides technical support and task-specific guidance for inbound/outbound logistics.
- Maintains a strong focus on optimizing resources and improving quality for customer service.
- Ensures teams maintain accurate inventory balances and resolves escalations.
- Acts as the Subject Matter Expert for the Return Merchandise Authorization (RMA) warranty process.
- Manages Data Bearing Device (DBD) destruction processes and schedules.
- Creates execution plans to improve satisfaction and performance within the organization.
- Models compliance and seeks opportunities to evolve existing workstream processes.
Requirements
- High School Diploma AND 2+ years of experience in warehouse/supply chain in an IT environment, inventory management, retail, or related field.
- Ability to work 12-hour shifts, including non-standard business hours.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
Nice-to-haves
- 3+ years of experience in warehouse/supply chain in an IT environment, IT, and/or logistics.
- Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks).
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
