Senior Data Center Inventory & Asset Technician (DIAT)

Microsoft • Phoenix, AZ

85d • $26 - $42

About The Position

As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries as instructed by management. You will initiate warranty claims and process returns on failed equipment. This opportunity will allow you to build working knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.

Requirements

• High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
• Ability to meet Microsoft, customer and/or government security screening requirements.

Nice To Haves

• 3+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation.

Responsibilities

• Maintains a strong focus to optimize resources and improve quality.
• Articulates the impact of work performed within the Data Center to technicians.
• Seeks information about the underlying needs of customers.
• Positions organization to deliver solutions that exceed customer expectations.
• Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment.
• Engages with internal and external stakeholders to manage issues as they arise.
• Ensures team is following all processes and procedures for Data Bearing Device (DBD) destruction in a timely manner.
• Manages schedule of DBD destruction or shredding in partnership with senior leadership.
• Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries.
• Directs the flow of packages from preparation to shipment.
• Schedules inbound and outbound logistics of both internal and external services.
• Communicates directly with customers in regard to scheduling both inbound and outbound deliveries.
• Ensures teams maintain and perform steps required to keep the inventory balance accurate.
• Serves as subject matter expert and models compliance to less experienced team members.
• Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group.
• Runs daily safety topic huddles.
• Prioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on team.
• Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) warranty process.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED