Senior Data Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

17h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

3+ years of analytics experience, ideally spanning digital, call center, or multi channel environments
Experience with analytics tools such as Adobe, Google Analytics, or other digital experience platforms, plus familiarity with service analytics or operations data sources
Demonstrated experience managing the analytics lifecycle, including testing methodologies, experimentation, and optimization
Proficiency with common productivity tools (Excel, Word, PowerPoint)
Intermediate SQL skills and curiosity to explore, validate, and combine datasets across digital, telephony, chat, survey, and claims systems
Proven solid problem solving skills, intellectual curiosity, and a passion for uncovering insights that improve customer experience and organizational performance
Legally authorized to work in the US without any restrictions. Proof will be required.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Partner with stakeholders to develop holistic measurement frameworks aligned to organizational KPIs, member experience goals, and business outcomes. Ensure measurement approaches reflect enterprise priorities and support cross channel analytics
Act as a subject matter expert on analytics best practices, enabling comprehensive visibility into member behaviors across digital journeys, call interactions, chat, surveys, and claims
Support product, operations, consumer experience, and digital teams with recurring and ad hoc reporting, deep dives, and insights that answer key business questions
Develop learning, experimentation, and optimization plans in partnership with data science, CX, digital product, and business stakeholders
Promote data driven decision making across the organization and build strong, collaborative relationships with stakeholders
Establish measurable goals and success frameworks that connect analytics insights to ROI and tangible business impact
Gain deep understanding of digital and service experience ecosystems, including website architecture, call drivers, chat flows, survey signals, and claims related interactions, to contextualize insights and identify root causes
Manage expectations, timelines, and scope effectively while leading analytical workstreams.
Facilitate workshops, working sessions, and insight readouts across product, technical, operations, and design stakeholders
Manage multiple simultaneous projects and collaborate effectively with distributed, cross functional teams
Communicate findings clearly through multiple channels (presentations, dashboards, email summaries) and escalate issues proactively
Monitor trends across digital experience, service operations, consumer behavior, analytics technologies, and generative AI to identify new opportunities