SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. We are looking for a Senior Data Analyst to join our analytics team to focus on improving our operational excellence. In this role, you will partner closely with our Marketplace Operations organization, primarily our Customer Support team, as well as Fulfillment and Event Operations, to elevate the customer experience across all inbound and outbound interactions. Using SQL, and advanced analytics techniques across our stack, you’ll transform raw data into actionable insights that guide decision-making, highlight opportunities, and drive measurable improvements. You’ll collaborate cross-functionally with Operations, Product, and Engineering to define success, measure the impact of initiatives, and build the analytical foundations needed for scalable, high-quality support. Partnering closely with our Marketplace Ops team, you will guide ops investment decisions and drive business impact through (among other things): Developing reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT, cost per resolution) Creating data-driven prioritization systems that quantify the expected cost of delayed resolution and inform routing strategies, including identifying candidates for VIP/fast-track treatment Evaluating and improving contact volume forecasting by breaking down seasonality, near-term momentum, and historical spikiness patterns to strengthen operational planning Surfacing user insights that connect support quality to broader business outcomes, enabling leaders to understand the downstream implications of support performance on revenue and customer experience Partnering with Product and Engineering to enact and test preventative product solutions and measuring the impact on support metrics As a member of SeatGeek’s Analytics team, you will be able to collaborate with and learn from a group of high-performing analysts, data scientists and engineers!