Senior Cyber Claims Specialist

Brown & Brown Insurance-posted 2 days ago

$160,000 - $200,000/Yr

Full-time • Senior

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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Nexus is seeking a Senior Cyber Claims Specialist to join our growing team. This role is ideal for someone with deep expertise in financial strategy, risk management, and underwriting for group health plans. You’ll play a critical role in guiding clients through plan design, funding strategies, and vendor negotiations to deliver cost-effective, high-performing benefit programs.

Manage complex first-party and third-party cyber claims from first notice through resolution, including data breaches, ransomware, business interruption, technology E&O, and privacy liability
Conduct thorough investigations using internal and external resources in compliance with Financial Lines best practices
Handle high-volume caseload while maintaining quality standards and service excellence
Document all claim activities, evaluate liability and damages, and maintain comprehensive claim files
Analyze cyber insurance policies, including manuscript endorsements, to determine accurate coverage positions
Issue clear, empathetic coverage letters explaining policy terms and limitations to small business insureds with limited insurance knowledge
Manage claims involving coverage disputes and litigation with professionalism and sound judgment
Set and manage timely, accurate reserves based on exposure analysis throughout the claim lifecycle
Focus primarily on claims with expected value at or below $100,000, escalating as appropriate
Review and approve settlements within authority level; make recommendations to management for larger claims
Serve as primary liaison between insureds, capacity partners, defense counsel, forensic investigators, breach notification vendors, and other service providers
Coordinate cyber incident response efforts and guide insureds through the breach response process
Oversee vendor performance and costs to ensure quality service delivery within policy limits
Develop and maintain strong relationships with panel counsel and breach response vendors
Partner with underwriting to provide claims insights, emerging trends, and loss data to inform risk selection and pricing
Identify and communicate attack vectors, vulnerabilities, and systemic risks that could impact the underwriting portfolio
Participate in large loss discussions with underwriting, product leadership, and executive management
Serve as liaison between Head of Claims, capacity teams, brokers, and internal stakeholders

5-7+ years of dedicated experience handling complex cyber insurance claims within a carrier, brokerage, MGA, or law firm environment.
Deep technical understanding of cyber security principles, common attack vectors (e.g., ransomware, phishing, malware), regulatory frameworks (e.g., HIPAA, GDPR, CCPA), and associated legal liabilities
Deep understanding of cyber insurance products (first-party and third-party coverages)
Advanced knowledge of insurance coverage and contract interpretation
Bachelor's degree required
Valid adjuster license (or ability to obtain within 90 days); additional state licensure may be required

A Juris Doctor (J.D.) and/or relevant advanced designation (e.g., CIPP, CPCU, etc.) preferred.

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

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