ET) R0053555

Wolters Kluwer•Coppell, TX

9d•$85,600 - $149,400•Hybrid

About The Position

As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io. You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you’ll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy. Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this—but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric. AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Hybrid: Eight days a month we come together in the closest CT/ET office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design.

Requirements

Proven experience designing AI-powered user experiences for enterprise applications.
Familiarity with agentic workflows, automation principles, and ML concepts.
Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
Strong understanding of data privacy, compliance, and ethical AI.
Advanced prototyping and design system integration skills.
Experience facilitating design thinking workshops and JTBD mapping.
Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make) and .
Excellent collaboration and communication skills.

Responsibilities

User-Facing AI Integration: Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces.
Domain-Centric Design: Create solutions tailored for compliance-heavy environments in North America.
Execution Excellence: Deliver high-fidelity prototypes and design system components using advanced tools.
Compliance & Trust: Ensure adherence to financial data privacy, security, and WCAG accessibility standards.
Cross-Functional Collaboration: Work with engineers, data scientists, product managers, and compliance teams to bring designs to life.
Continuous Improvement: Contribute to refining design practices and workflows through hands-on implementation