Senior CX Data Analyst
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About The Position
As a Senior CX Data Analyst, you will play a critical role within the Experience Innovation team in the Genesys Customer Success Global Operations organization. This team is responsible for defining and executing an enterprise-wide customer experience (CX) strategy, with a focus on data optimization, reporting processes, and content distribution in collaboration with business and IT stakeholders. We are looking for a strategic and data-driven analyst who excels in translating business needs into actionable insights and educating stakeholders on how to leverage data effectively. In this role, you will turn data into insights, and insights into strategic business decisions that drive Genesys' customer experience initiatives forward.
