Senior Customer Value Engineer

Taktile • New York, NY

122d

About The Position

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day. Taktile is based in Berlin and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere. Our backers include Y Combinator, Index Ventures, Tiger Global and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by designing a world-class organization across all seniority levels and hierarchies. That's where you come in. As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform. This function is core to our mission of transforming our customer's decisioning infrastructure to optimize and automate complex and mission critical business decisions. You will work in partnership with Taktile's Sales and Solutions Team and are making sure our customers maximize value from Taktile throughout their entire lifecycle.

Requirements

• 5+ years of customer facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion.
• Strong technical background to dissect and communicate technical challenges and approaches to engineers and customers.
• Organized and comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders.

Nice To Haves

• Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
• Experience in leading a team.
• Strong analytical skills and a hands-on mentality.
• Knowledge of APIs and basics of Python and SQL.
• Confident communication in Spanish and/or Portuguese.

Responsibilities

• Support customers in maximizing their value from the Taktile platform through ideating, sparring and exploring potential to optimize decisioning from a technical and business perspective.
• Collaborate closely with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams.
• Develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage.
• Orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle.
• Work with product and engineering teams to translate knowledge of customer problems into product insights.

Benefits

• Top-of-market equity and cash compensation.
• Access to a self-development budget for conferences, books, or classes.
• Inspiring office spaces in Berlin, London, or New York.
• Bi-yearly company-wide meetings around the world.
• Flat hierarchy with direct interaction with founding team members.
• Mentorship from experienced founders of leading tech companies.
• Choice of equipment including a meaningful home office set-up.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees