About the role Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day. Taktile is based in Berlin and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere. Our backers include Y Combinator, Index Ventures, Tiger Global and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by designing a world-class organization across all seniority levels and hierarchies. That's where you come in. As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform. This function is core to our mission of transforming our customer's decisioning infrastructure to optimize and automate complex and mission critical business decisions. You will work in partnership with Taktile's Sales and Solutions Team and are making sure our customers maximize value from Taktile throughout their entire lifecycle. ABOUT YOU Curious and Creative - You love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications for the customers and the Taktile platform as a whole Customer Centric - You are curious and obsessed with maximizing the value customers get from the Taktile platform directly and through our support Entrepreneurial - You’re hands on and driven to shaping the future of the product and organization around you and willing to go the extra mile to build an amazing solution for customers Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team Experienced - You have 5+ years of customer facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers