Senior Customer Supply Chain Tech Partner

GSK•Durham, CA

About The Position

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. You will be the Senior Customer Supply Chain Tech Partner for the United States & Canada. You will lead delivery and adoption of technology solutions that improve customer supply chain performance. You will work closely with supply chain leaders, product teams and delivery teams to turn strategy into measurable outcomes. We value collaboration, clear communication, practical problem solving and a focus on meaningful impact. This role offers growth, visible impact and a chance to help unite science, technology and talent to get ahead of disease together.

Requirements

Bachelor’s degree or equivalent experience in a relevant field.
5+ years of experience partnering Tech and supply chain teams in a large or matrixed organisation.
Experience capturing demand, building business cases and driving technology-enabled change.
Experience with supply chain warehousing, distribution and customer service processes
Stakeholder management and experience working with senior leaders.
Comfortable working with Agile delivery teams and supporting product-focused ways of working.

Nice To Haves

Experience with enterprise supply chain systems such as SAP W&D/ LE/ S4Hana / Hybris, Microsoft Azure and Power Apps
Background working in regulated industries or life sciences.
Experience managing third-party vendors and offshore delivery partners.
Familiarity with product management, portfolio planning and benefits realisation approaches.
Knowledge of cloud platforms, data analytics or integration patterns used in supply chain solutions.
Certifications in supply chain, Agile or project delivery (for example CSCP, CPIM, SAFe) or similar.

Responsibilities

Act as the single Tech point of accountability for delivery of products, projects and services that support customer supply chain processes in the US & Canada.
Build trusted partnerships with regional supply chain leaders, product managers and delivery teams to define priorities and roadmap alignment.
Capture and prioritise regional Tech demand, support business cases and guide funded work through delivery to value realisation.
Represent Tech in regional leadership meetings, escalate issues, manage risks and ensure operational readiness for new releases.
Support Agile delivery, product ownership activities and benefits tracking to ensure solutions meet user needs and performance targets.
Coach and influence cross-functional teams, vendors and external partners to ensure smooth change adoption and sustainable operations.