Infracost-posted 3 months ago
Full-time • Entry Level
11-50 employees

We were the first to shift FinOps left, and we see a big opportunity to make the $600B/year spent on cloud proactively managed, instead of enterprise teams reacting to surprise cost spikes. Reactive is too late, we already tried that approach with our first startup. Join us as our first Customer Success Manager. As our first Customer Success Manager, you'll work across our pre and post-sales customer success efforts. You’ll work directly with our co-founder, Ali, who leads product and customer success, as well as Drew who’s our Founding Solutions Engineer. They’re both hands-on and love to dive deep. They engage directly with users, prospects, and customers—not just building relationships, but guiding them to get maximum value from Infracost.

  • Know our customers: Infracost connects FinOps, Engineering, and Engineering Management, addressing their unique challenges and diverse backgrounds.
  • Know our product: You’ll know the ins and outs of our product and represent the voice of the customer internally.
  • Organize PoCs and onboarding: Own the 3-week PoC process and manage onboarding for enterprise customers.
  • Build lasting relationships: Conduct account reviews and provide hands-on support during renewals or expansions.
  • Support and collaborate: Handle support emails and private customer chats channels while collaborating with sales and engineering.
  • Prior experience in pre or post-sales customer success.
  • Cloud costs or FinOps domain expertise.
  • Enough technical experience in DevOps or cloud provisioning to troubleshoot basic issues with Infrastructure-as-Code.
  • Experience working in a fast-growing startup.
  • Fully remote team
  • Two meetups a year - last year we went to Croatia and Barcelona.
  • Employee-friendly equity terms, including a 10 year exercise window
  • 401k matching (US)
  • Health, dental, and vision insurance (US)
  • 31 days paid leave per year (includes national holidays)
  • 12 weeks paid parental leave
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