Senior Customer Success Manager

Rho • New York, NY

352d • $107,500 - $125,100

About The Position

Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, treasury, expense management, AP, accounting automation, and more in one integrated platform backed by award-winning support. We're looking for an expert Customer Success Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.

Requirements

• 5+ years of professional experience in a client-facing Customer Success role
• Has experience managing large-scale implementations with 50+ users
• Strong written and verbal communication skills
• A track record of managing a large portfolio of clients efficiently and at scale
• Prior experience working in B2B SaaS, high-growth preferable
• BA degree or higher
• Prior background in accounting, finance, cards, or payment is preferred

Responsibilities

• Manage, retain, and expand existing client relationships in our middle-market and commercial segments.
• Strategically collaborate with the Account Executive Team(Sales) to efficiently and effectively hand off and onboard new clients.
• Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho's entire product suite and services.
• Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value.
• Track and report key account metrics, such as revenue growth, retention, and customer satisfaction.
• Identify upsell opportunities and deliver consultative value.

Benefits

• Base salary of $107,500-$125,100 with an OTE of $145,000
• Equity
• Healthcare benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees