Senior Customer Success Manager

Smartly•New York, NY

8d•Hybrid

About The Position

This role focuses on managing and growing a portfolio of global customers by helping them get the most value from Smartly’s platform. You will partner closely with clients to improve performance, drive adoption, and align their business goals with Smartly solutions. Your work will directly influence customer outcomes, long-term partnerships, and product evolution.

Requirements

Strong experience in digital marketing across paid social and Google platforms in a customer-facing role
Proven success managing enterprise-level accounts and driving measurable business outcomes
Deep understanding of the digital advertising ecosystem, including platforms such as Meta, TikTok, YouTube, and Google
Hands-on experience with Smartly
Ability to work through technical challenges and collaborate effectively with technical teams
Experience translating complex customer goals into clear, actionable strategies
Strong communication skills, with the ability to tailor messaging and present to senior stakeholders
Proactive approach to problem-solving with a focus on continuous improvement
Ability to work in a hybrid setup from the New York City office (at least 3 days per week)
Willingness to travel for client meetings, conferences, and industry events
Fluent in English; additional languages are a plus

Responsibilities

Manage and grow a portfolio of global customer accounts across platforms such as DV360, TikTok, YouTube, and Meta
Build strong, trust-based relationships with both operational and executive stakeholders
Drive adoption of Smartly solutions to improve customer performance, efficiency, and long-term retention
Translate customer goals into clear success plans and measurable outcomes
Partner with Product, Engineering, Creative, and Marketing teams to solve customer challenges and share insights that influence product development
Act as a consultative partner by bringing industry knowledge, platform best practices, and strategic guidance to customers
Lead commercial and strategic conversations, including business reviews, proposals, and expansion opportunities
Contribute to internal initiatives that improve workflows, scale customer success practices, and enhance customer engagement
Mentor peers and share best practices to support the growth of the global Customer Success team