Senior Customer Success Manager

Assort Health • San Francisco, CA

8h

About The Position

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed over 105M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.5/5 over 52K reviews, and we’ve achieved 20× revenue growth in 2025. We’re scaling rapidly and expanding adoption across the entire healthcare industry.
The Role
We’re hiring a Senior Customer Success Manager to build and scale systems that keep our customers thriving. You’ll be the bridge between our users and our product — implementing the playbooks and tools that make our customers obsessed with Assort, and shaping how customer success evolves as we scale 3x.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Implementation roles.
• A builder’s mindset — you’ve helped stand up new systems, processes, or customer programs from scratch.
• Strong project management and communication skills — you can manage multiple customers, priorities, and stakeholders with clarity and empathy.
• You thrive in fast-moving, ambiguous environments and bring structure to chaos.
• A passion for healthcare innovation and improving patient or provider experiences.

Nice To Haves

• Experience supporting providers/practices or working with healthcare technology products.

Responsibilities

• Own customer relationships — serve as the primary point of contact for clinic operators and partners, ensuring they get exceptional value from Assort.
• Drive adoption and outcomes — help customers implement best practices, track key metrics, and translate insights into measurable improvements.
• Turn feedback into action — collaborate with Product, Engineering, and Operations to advocate for customer needs and influence our roadmap.
• Build scalable systems — design and refine playbooks, processes, and tools to deliver efficient, consistent, and high-quality support as we grow.
• Be a trusted partner — develop long-term relationships that drive retention, expansion, and customer advocacy.

Benefits

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Let us help you plan for the future. We’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed