Senior Customer Success Manager

LinkSquares, Inc. • Boston, MA

3d • $90,000

About The Position

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave™: Contract Lifecycle Management (CLM).
Businesses run on contracts—they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world’s most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.
We ranked #174 on Deloitte’s Fastest-Growing Companies in North America, named “Contract Management Solution Provider Of The Year” by LegalTech Breakthrough Awards, and has been named to the Inc. 5000 list for the fifth consecutive year, ranking among the fastest-growing private companies in America.
At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.
Our Customer Success team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals. That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful.

Requirements

• Ideal candidates will have experience working in a client-facing role at a B2B SaaS company
• genuine passion for customer success
• openly embrace challenges and change in an extremely fast paced environment.

Responsibilities

• A Senior Customer Success Manager (CSM) will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform.
• CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the appropriate internal and external resources.
• You will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
• The CSM will play a critical role in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base.
• The CSM will have ownership over renewals of his or her accounts while also proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers.

Benefits

• medical, dental, and vision insurance
• 401k retirement plan with a company match
• equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
• flexible paid time off
• generous parental leave
• life and disability insurances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees