Senior Customer Success Manager

Q Internal•Houston, TX

14h•Hybrid

About The Position

Senior Customer Success Manager Location: Houston, TX or Dallas, TX Model of Work: Hybrid Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview The Senior Customer Success Manager owns a strategic portfolio of enterprise customers across North America. The role is accountable for customer outcomes, revenue retention, and executive relationships. You partner with senior customer leaders to define success plans, lead complex renewals, manage high-risk escalations, and drive multi-year growth across a $10–15M annual recurring revenue portfolio. You serve as the executive sponsor for each assigned account, owning customer health reporting and end-to-end lifecycle execution across Quorum’s largest and longest-standing customers.

Requirements

Bachelor’s degree from an accredited university
Travel 20-30% required, varies per portfolio
Proven ability to operate at executive level with stakeholders
Strong negotiation, presentation, and written communication skills
Ability to prioritize complex, high-revenue accounts
Analytical mindset tied to health, risk, and revenue metrics
Demonstrated success managing escalations

Nice To Haves

8+ years in Customer Success, Account Management, or related roles
Enterprise SaaS experience with large, multi-product customers
Oil and Gas industry experience with familiarity to one or more of the following: Planning, execution, production, reserves and hydrocarbon accounting
Experience managing or mentoring senior CSMs

Responsibilities

Customer Success & Value Realization: Drive measurable customer outcomes through adoption, optimization, and value realization
Identify opportunities for process improvement, training, and solution alignment
Customer Engagement: Lead monthly and quarterly executive touchpoints
Own escalations and renewal execution
Voice of the Customer: Act as the primary internal advocate for customer needs
Partner cross-functionally to resolve complex issues
Growth & Expansion: Partner with Sales on renewals, upsells, and cross-sell motions
Support long-term account and revenue strategy
Operations & Risk Mitigation: Own account health monitoring, risk assessment, and forecasting
Maintain CRM accuracy, backlog visibility, and renewal hygiene