Senior Customer Success Manager

Clarivate PLC•Ann Arbor, MI

44d•$100,000 - $120,000•Hybrid

About The Position

We are hiring a Senior Customer Success Manager to join our Life Sciences & Healthcare team at Clarivate. In this role, you will lead customer relationships and program advancement to ensure retention, growth, and exceptional customer experiences. By leveraging deep industry expertise and proven customer success experience, you will serve as a trusted advisor while driving best practices, mentoring team members, and implementing process improvements. This role is essential in elevating both customer outcomes and team capabilities to support sustainable business growth. About You - experience, education, skills, and accomplishments Bachelor's Degree or equivalent relevant work experience

Requirements

7+ years of experience in a customer facing role

Nice To Haves

Experience working in the Healthcare/Life Science field
Experience in a Business Development position
Knowledge of the clinical research process

Responsibilities

Strategic Relationship Management: Build and deepen customer stakeholder relationships, serving as a trusted advisor to drive mutual long-term success.
Customer Retention: Maximize customer retention through strategic relationship management and proactive value delivery.
Customer Insights & Strategy: Analyze customer needs and usage patterns to develop strategic success plans that drive adoption and customer value realization.
Cross-Functional Collaboration: Lead cross-functional initiatives to improve customer experience, working closely with Product, Sales, and Operations teams to drive organizational improvements.
Growth Support: Drive expansion within accounts by identifying growth opportunities that align customer needs with product offerings.
Strategic Leadership: Promote team excellence by championing customer success best practices, mentoring team members, and designing process improvements that elevate program effectiveness.