Senior Customer Success Manager, Amazon Vendor Services

Amazon • Seattle, WA

1d

About The Position

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Requirements

• Bachelor's degree or equivalent
• Knowledge of Excel at an advanced level
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Experience in relationship management
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills
• Time management

Nice To Haves

• Experience implementing process improvements
• Experience with Salesforce and Tableau
• 5+ years of e-commerce or retail industry experience in Buying, Planning, or Merchandizing
• Experience working with diverse stakeholders and teams
• Advanced degree/certifications
• Experience rapidly adapting to change and dealing with ambiguity

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level