Senior Customer Success Manager

Jobgether

13d • $120,000 - $135,000 • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United States. This role offers the opportunity to lead and manage a portfolio of government and public sector clients, ensuring their success while driving measurable business outcomes. You will partner with clients to align solutions with their organizational goals, oversee onboarding and adoption, and develop strategies for long-term retention and revenue growth. The position requires strong cross-functional collaboration with Product, Marketing, and Data teams to deliver impact-driven initiatives. You will build senior-level relationships, provide strategic insights, and influence product adoption through data-driven recommendations. This is a highly visible role that combines strategic account management, client advocacy, and leadership in a mission-driven, fast-growing environment. Remote work allows for flexibility while engaging with clients and internal teams across the U.S.

Requirements

• 7+ years of experience in Customer Success, Account Management, or related client-facing roles.
• Proven track record in managing contract renewals, upsells, and driving measurable revenue growth.
• Strong ability to quantify and communicate client value.
• Experience managing strategic or enterprise-level accounts with complex organizations.
• Excellent relationship-building skills across multiple seniority levels and departments.
• Experience in fast-growing SaaS or startup environments preferred.
• Strong analytical, organizational, and communication skills, with attention to detail and urgency.

Nice To Haves

• experience in financial wellness, benefits, student loans, B2B2C fintech, or government/public sector clients.

Responsibilities

• Own a portfolio of government and public sector clients from onboarding to renewal, ensuring strong adoption and measurable results.
• Develop tailored success plans to drive engagement, product usage, and long-term ROI for clients.
• Conduct regular business reviews and strategic planning sessions with clients to align goals and identify growth opportunities.
• Build and maintain senior-level relationships to increase client value, adoption, and potential revenue expansion.
• Collaborate with internal teams (Product, Marketing, Member Success, Data) to influence adoption campaigns and remove blockers for clients.
• Lead cross-functional initiatives and ensure clear communication, risk management, and outcome-focused updates for senior stakeholders.
• Track and leverage data insights to identify trends, address challenges, and drive continuous improvement in client success strategies.

Benefits

• Competitive salary ($120k–$135k) plus equity and bonus opportunities.
• 100% employee-covered medical, dental, and vision insurance.
• 401(k) plan with 3% match, fully vested from day one.
• Flexible PTO and paid holidays.
• Direct contributions toward student loans.
• Home office setup reimbursement and monthly lunch credits.
• Annual in-person team events and other perks supporting wellness and collaboration.
• Remote-first work environment with flexibility and support for work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees