Senior Customer Success Manager - REMOTE

Jobgether

2d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will lead strategic relationships with enterprise customers that span across various industries. Your objective will be to ensure clients derive maximum value from our solutions, utilizing data and AI insights for proactive engagement. By partnering with internal teams, you'll oversee the entire customer lifecycle—from initial implementation through to advocacy—ensuring high levels of satisfaction and driving measurable ROI for all customers.

Requirements

• 10+ years in customer success, account management, or enterprise engagement in B2B SaaS or technology.
• Deep domain expertise managing complex global customers in matrixed organizations.
• Ability to balance strategic relationship management with operational execution.
• Proven success driving adoption, retention, and expansion outcomes.
• Strong executive communication and influence skills.
• Proficiency in AI-enabled success platforms and data-driven decision making.
• Bachelor’s degree required; MBA preferred.

Responsibilities

• Establish and maintain multi-level executive relationships, aligning customer objectives to outcomes and value.
• Lead strategic relationships and success planning for global enterprise customers.
• Oversee the end-to-end customer lifecycle from implementation to renewal and advocacy.
• Drive adoption, value realization, and measurable ROI for every customer.
• Lead proactive risk management and ensure customer satisfaction and retention.
• Influence product and go-to-market strategy with customer insights.
• Leverage AI-driven insights and data analytics to optimize the customer experience.

Benefits

• Flexibility & Work-Life Balance: Enjoy policies designed to manage personal and professional responsibilities including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: A culture of continuous learning to prepare talent for future challenges.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, mental health days off, and retirement savings.
• Culture: Award-winning reputation for inclusion, flexibility, work-life balance, and strong values.
• Social Impact: Opportunities for community involvement and volunteering initiatives.
• Making a Real-World Impact: Contributing to justice, transparency, and good governance on a global scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level