Senior Customer Success Manager

Raspberry Pi Foundation•Atlanta, GA

4d•$110,000 - $115,500•Remote

About The Position

We are looking to appoint an experienced leader to support K12 schools and teachers to implement the Raspberry Pi Foundation's free educational resources and products across the US. Reporting to the Executive Director, the Senior Customer Success Manager will develop and deliver national customer success strategies that support school districts, educators, and professional development (PD) delivery partners from initial engagement through sustained, high quality implementation. This role plays a pivotal part in ensuring that early interest translates into meaningful, long-term adoption. You will lead partnership enablement efforts, ensuring both school districts and PD delivery partners have clear pathways, tools, and support to move confidently from engagement to implementation. A core part of this role is owning the end-to-end customer journey and ensuring the Foundation has the systems, tools, and processes required to support that journey at scale. You will also lead the vendor assessment and data privacy agreement (DPA) process with school districts, providing strategic oversight and coordination while working closely with specialist legal and data privacy colleagues. You will manage and coach a team of Customer Success Managers, collaborate closely with Learning, Product, Marketing, and Events teams, and represent the Foundation externally with school districts, partners, and the wider education community. We are looking for an experienced leader with a deep understanding of the US education system and a proven track record of leading large-scale education programs, driving program adoption, managing teams, and developing strategic partnerships. You do not need to be a computer science expert, but you do need a passion for our mission, empathy for educators, and a willingness to learn. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Requirements

5+ years in customer success, educator support, education partnerships, or edtech implementation, ideally with experience in K-12 schools.
Proven experience leading teams or senior individual contributors in complex, multi-stakeholder environments.
Deep understanding of the US education ecosystem, with experience working directly with schools or districts.
Track record of driving program adoption or implementation at scale across multiple schools, districts, or regions.
Experience designing or improving systems, workflows, or tools that support customer or partner journeys.
A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners.
Highly organized and proactive, able to manage complex operational or compliance-related processes (e.g. vendor assessments, district approvals).
Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals.
A strong alignment with the Foundation’s mission and values, particularly around educational equity and access.

Nice To Haves

Experience of teaching would be an advantage.

Responsibilities

Develop and implement a national customer success strategy that supports successful adoption and sustained use of Raspberry Pi Foundation programs across the US and Canada.
Establish scalable onboarding, implementation, and support models for school districts, schools, and PD delivery partners, ensuring a consistent and high-quality experience.
Own the end-to-end customer and partner journey, from initial engagement through professional development and long-term implementation.
Ensure the Foundation has fit-for-purpose systems, tools, and workflows (e.g. CRM, playbooks, tracking mechanisms) to support customer success at scale, and lead improvements where gaps exist.
Manage the vendor assessment and data privacy agreement (DPA) process for US school districts and delivery partners, providing strategic oversight and coordination with specialist legal and data privacy contractors.
Manage, coach, and develop a high-performing team of Customer Success Managers, fostering clarity, accountability, and an inclusive team culture.
Enable Customer Success Managers and partners with clear guidance, tools, and success frameworks that move districts from interest to confident adoption..
Use data and feedback to guide decision-making, analyzing engagement, usage, and educator insights to improve implementation and inform curriculum and product enhancements.
Collaborate cross functionally with Learning, Product, Marketing, and Events teams to ensure cohesive messaging, aligned support systems, and impactful resources.
Represent the Foundation externally, strengthening relationships with district leaders, partners, and the wider education community.

Benefits

Paid time off. In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year.
Retirement Savings Plan (401)(k). We match 100% of employee contributions up to the first 5%.
Private Healthcare. We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian.
Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
Support for parents and carers. We provide generous family leave and flexibility for parents and carers.
Group term life insurance & disability insurance. We provide insurance and income protection schemes to provide peace of mind for you and your family.
Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees.

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