Senior Customer Success Manager (Remote from North Carolina)

Jobgether-posted 1 day ago
Full-time • Mid Level
Remote
11-50 employees
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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager, SMB in North Carolina. In this role, you will lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients. You will collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders. Your insights and account strategies will directly impact customer satisfaction, growth, and long-term partnership outcomes. This position offers the opportunity to influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment. Ideal candidates thrive in client-facing roles, possess strong analytical skills, and enjoy driving meaningful impact through relationship management and operational excellence.

  • Own a portfolio of strategic SMB accounts, developing and executing comprehensive account strategies for long-term success.
  • Proactively identify and mitigate risks, coordinating with internal stakeholders to address issues and maintain customer satisfaction.
  • Build and nurture relationships with senior customer stakeholders, understanding their business objectives and defining success plans.
  • Serve as the voice of the customer by providing actionable product and operational feedback to internal teams.
  • Coordinate cross-functional teams to ensure timely completion of customer requests and successful delivery of platform features.
  • Drive adoption of product features to improve customer experience, retention, and engagement.
  • 6+ years of relevant client-facing experience, ideally in fast-growth startups, consulting, investment banking, or private equity.
  • Strong relationship-building skills, maintaining composure under pressure and celebrating customer successes.
  • Data-savvy with the ability to analyze complex datasets and translate insights into actionable recommendations.
  • Self-motivated, proactive, and able to thrive in a fast-paced, high-responsibility environment.
  • Proven track record of delivering measurable business impact and achieving results in top-tier organizations.
  • Strong analytical skills and curiosity, with the ability to synthesize data and provide insights for strategic decision-making.
  • Competitive salary and performance-based rewards.
  • Stock grant opportunities based on role and location.
  • Remote work flexibility, with optional coworking space access.
  • Scalable benefits and perks tailored to your location and employment status.
  • Inclusive and diverse workplace committed to equal opportunity and accommodations for all employees.
  • Opportunities for professional growth and development in a fast-scaling, high-impact environment.
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