Senior Customer Success Manager
About The Position
Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About This Role: We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.
Requirements
- Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field.
- Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
- Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
- Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
- Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
- Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Nice To Haves
- Advanced degree preferred.
Responsibilities
- Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
- Customer Advocacy: Work on case studies to highlight customer successes.
- Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
- Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
- Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
- Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
- Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
- Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
- Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.
Benefits
- Hybrid work schedule
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- Pet-friendly offices
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- Company paid commuter benefit; $200 per pay period
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
