TeamSupport is the leading post-sale customer support software company purpose-built for B2B organizations. Our platform helps companies increase customer satisfaction, reduce churn, and create customers for life. We combine Customer Support, Success, Engagement, and Analytics into one powerful solution so companies can know, support, and grow their customer relationships. We are a remote-first, global company with team members across the U.S., Europe, and South Africa. As a small and growing team, everyone has meaningful ownership, direct access to leadership, and the opportunity to make a real impact. The Senior Customer Success Manager owns strategic customer relationships and drives retention and growth across high-value accounts. This role combines Customer Success and Account Management, with responsibility for renewals, expansion, and executive-level engagement.