Senior Customer Success Manager (DMV)

MagicSchool AI

12d•Remote

About The Position

MagicSchool is seeking a mission-driven Senior Customer Success Manager (CSM) to lead strategic partnerships with schools and districts across your region. Your work will directly reduce teacher burnout and accelerate student learning through impactful implementation of our tools. This is not a reactive support role. It is a position for someone who thrives on owning relationships, driving outcomes, and building systems that scale. You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption. Your portfolio will include some of our largest and most strategic school district partners. This role is regional, meaning you must live in the region mentioned above to be considered for this role.

Requirements

5+ years in SaaS Customer Success, preferably in a high-touch or strategic role
Comfortable leading commercial conversations around renewals, expansion, and pricing
Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations
Experience in Edtech or direct classroom/admin experience
Comfort and availability to travel up to 25% of the time
Hungry - You take full ownership, work with urgency, and do not wait to be asked
Urgent - Quick learner, technically savvy, and a creative problem-solver.
Relationship-Driven -You build deep trust with teachers and district leaders alike.
Leader - You inspire others, offer coaching to customers, and lead conversations with clarity and purpose
Strategic- You balance long-term planning with short-term urgency.

Nice To Haves

Experience in K through 12 EdTech
Background in education as a former teacher, coach, or school administrator

Responsibilities

Adoption and Engagement - Ensure MagicSchool is used weekly by teachers in your portfolio through excellent training, playbook-driven check-ins, and proactive engagement strategies.
Content and Communication - Create compelling support materials such as tutorials, one-pagers, and quick-start guides that make implementation smooth and scalable.
Intervention and Success Tracking - Monitor usage and performance data, flag at-risk schools early, and design tailored interventions to get them back on track.
Renewals and Growth - Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building.
Leadership and Strategy - Contribute to the CX playbook and internal systems. Bring strategic insights to cross-functional meetings and mentor junior teammates.

Benefits

Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.

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