Senior Customer Success Manager

Kahoot!•Austin, TX

38d•Onsite

About The Position

At Kahoot!, we're on an exciting journey to transform how the world learns and engages through play. If you're a passionate advocate for customer success and thrive in addressing enterprise-level challenges, this role is tailor-made for you! As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward achieving their business goals with our platform. The role The Senior Customer Success Manager's main responsibility is to ensure the success of the medium to large enterprise customers in their portfolio within Kahoot! at Work. You will act as a consultant for our customers and assist in driving tangible business results using our products ensuring retention, growth and loyalty. You will be part of our International Customer Success team focusing on one or more products in the Kahoot! Group portfolio. This role is based out of our office in Austin, Texas. The role reports to the Senior Manager, Customer Success also based in Austin. About Kahoot! The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement. Since launching in 2013, Kahoot! has become a global leader, hosting hundreds of millions of sessions with over 13 billion cumulative participants across 200+ countries and regions. The Kahoot! Group includes Clever, the top US K-12 EdTech platform, and popular learning apps like DragonBox, Poio, Drops, Actimo and Motimate. Headquartered in Oslo, Norway, we also have offices in the US, UK, France, Finland, Australia, Singapore, Japan, Estonia, Denmark, Spain, and Poland. Let’s play! Our K!rew At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive. If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world. The Senior Customer Success Manager can provide a successful track record of handling Large Enterprise customers displaying high levels of customer value growth leading to high retention and expansion.

Requirements

Minimum 3-5 years of relevant work experience in Consulting, Customer Success, Account Management, Sales or similar roles.
Fluent in English both oral and written. Additional languages are a plus.
It is an advantage to have skills in the following Consultancy, Account Management, Stakeholder Management, Portfolio Management.
Excellent presentation and communication skills.
Ability to thrive and ambition to outperform in a fast-growing environment.
Team player with ability to work in a distributed and international environment.

Nice To Haves

MEDDICC experience is a plus but not required.
Saas experience is a plus but not required.
Industry domain experience is a big plus but not required.

Responsibilities

Proactively consult a portfolio of medium to large Enterprise customers towards reaching their business objectives displaying tangible results and outcomes.
Display outstanding business acumen and be able to do Discovery, Pain implication and stakeholder management. Kahoot Customer Success is building our methodology on MEDDICC.
Build and support the development of your team members alongside your manager - we expect seniors to lead and support their less experienced colleagues.
Discover opportunities, recommend solutions and drive success plans with your customers based on a strong business acumen.
Work with our Account Managers and Account Executives when Gaining, Growing, and Retaining our customers through Presale, Onboarding, Adoption, Renewals, and Expansion activities.
Gather and document customer feedback on the product to enable retention and expansion.
Drive scalable activities with our Digital Customer Success & Customer Education team to inspire and train our customers one-to-many including contributing to webinars, live trainings and help materials.
Occasionally join sales teams on customer calls as a solution expert, trusted advisor and product expert.
Occasionally join sales and event teams at industry conferences.
Plan and host business reviews, workshops and renewal talks.
Build on our services and product offering by working closely with Product, Sales, and Customer Experience teams.
Help us push the status quo in learning and employee engagement.