Senior Customer Success Manager

Pure Storage•Raleigh, NC

4d•Onsite

About The Position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription portfolio. You will transform technical adoption into measurable business value, serving as the high-impact link between our customers’ vision and Pure’s cross-functional powerhouses in Engineering, Product, and Sales. Your mission is to secure world-class retention and advocacy by ensuring our most complex global accounts don’t just use our technology—they thrive on it.

Requirements

5+ years experience in a customer-facing, account management role
2+ years experience in a Customer Success role
Drive Value Realization: Orchestrate the end-to-back customer lifecycle—from high-touch onboarding to strategic renewals—ensuring customers maximize their investment in Pure’s "as-a-Service" model to achieve their specific business KPIs.
Act as a Strategic Advocate: Serve as the primary post-sales conduit for key accounts, translating complex customer needs into actionable feedback for Product Management and Engineering to influence the future of our subscription ecosystem.
Lead Executive Business Reviews: Own and facilitate monthly and quarterly strategic sessions with stakeholders and GSIs to align technical performance with corporate objectives, capacity planning, and long-term growth roadmaps.
Manage Critical Success Outcomes: Proactively identify and mitigate churn risks by leading issue resolution and escalations, while simultaneously identifying expansion opportunities that deepen Pure’s footprint within the customer’s data center architecture.
Shape the CSM Playbook: Contribute to Pure’s digital transformation by designing the scalable processes, tools, and programmatic frameworks that will define how we deliver a "Pure" experience to a global customer base.

Nice To Haves

Prior experience in a Professional Services Consultant, TAM, Support or Sales Engineering (or similar) function nice to have....
Experience in an enterprise data center environment is preferred, but not required for the right candidate.

Responsibilities

Drive Value Realization: Orchestrate the end-to-back customer lifecycle—from high-touch onboarding to strategic renewals—ensuring customers maximize their investment in Pure’s "as-a-Service" model to achieve their specific business KPIs.
Act as a Strategic Advocate: Serve as the primary post-sales conduit for key accounts, translating complex customer needs into actionable feedback for Product Management and Engineering to influence the future of our subscription ecosystem.
Lead Executive Business Reviews: Own and facilitate monthly and quarterly strategic sessions with stakeholders and GSIs to align technical performance with corporate objectives, capacity planning, and long-term growth roadmaps.
Manage Critical Success Outcomes: Proactively identify and mitigate churn risks by leading issue resolution and escalations, while simultaneously identifying expansion opportunities that deepen Pure’s footprint within the customer’s data center architecture.
Shape the CSM Playbook: Contribute to Pure’s digital transformation by designing the scalable processes, tools, and programmatic frameworks that will define how we deliver a "Pure" experience to a global customer base.